MINDWARE has a 14-day return policy that applies to most products* sold under www.indianbarcode.in . Further MINDWARE deals only in originals, so all our products are covered with manufacturer's warranty covering manufacturing defects or damages (unless otherwise stated in the deal terms). Please inform us of any manufacturing defects or product damages within 14 days from the date of delivery and transportation damages within 24 hours of receiving the product. Post successful evaluation of your case we will issue a brand new replacement to you at no extra cost.
MINDWARE will try to find an exact replacement for your order. However in the case of a product being out of stock or discontinued permanently, we will offer you a suitable alternative model as replacement for the same. You can also seek a refund of the order, should the exact replacement not be available.
Terms and Conditions
Following shall not be eligible for return or replacement:
The return policy is only valid in the case of manufacturing defect or transport damages.
Damages due to misuse of product
Incidental damage due to malfunctioning of product
Any consumable item which has been used or installed
Products with tampered or missing serial / UPC numbers
Damage due to voltage fluctuation or environmental conditions of the place of use
Any damage / defect which are not covered under the manufacturer's warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered
Please note that this return policy is not applicable to software DVDs/ licenses (including renewals), cartridges, printer drums, subscriptions and any business service.
In case, if you want refund money, against the product , 15% of total amount will be deducted.
Exchange for your Product
Many of our products are business products and hence may involve customer specific warranty registration and/or back-to-back orders. So we strongly recommend checking the model number and features before placing an order.
In cases, where the client has ordered a particular product erroneously or by mistake and wants an exchange of the product, we may be able to offer a suitable replacement/exchange only on a case to case basis. Such cases are not covered in our 14 day return policy and MINDWARE reserves the right to offer a replacement/exchange only on case to case basis, depending on the product type and manufacturer/channel exchange policies. Customers will have to bear the pick-up costs of the returned shipment in such cases.
Empty Box Returns
This section covers shipments that are received as empty boxes with the product missing. Please get in touch with us within 24-hours from the time of delivery. We will co-ordinate with our courier partners and try to locate your product as soon as possible. If the issue is not resolved within one week, we will send you a replacement product.
How do I request for a return under this policy?
In order to get a defective item replaced, notify us of any defects in the product within 14 days from the date of delivery.
Contact Us or call us within 14 days (24 hours in case of transportation damage) from the date of delivery
Please provide us the product images and invoice (even soft copy is fine) in your communication. Please include photographs of outer packaging also.
Please retain all outer packaging, bill copies, accessories, other packaging etc as they will be needed for processing the return of the shipment
Our team evaluates your returns case (evaluation time: 1-2 business days) and approves the same (subject to above mentioned terms and conditions), the defective product or part will be recalled
Our customer support team will arrange for the product to be picked from your location. Please refer the pick-up process outlined in the subsequent section for more details
Once the product is received at our office, a new replacement product will be dispatched to your location within 1-3 working days. Should the ordered item not be in stock/or is unavailable, we will offer you a suitable alternative model as replacement. You can also choose to refund your order if the ordered item is no longer available as replacement
Refunds are processed by MINDWARE within 2-3 working days of requisite approvals. The actual time for the refund to be reflected in your account depends on your bank and payment mode used while placing the order. Orders paid through Credit Card/Debit Card/Netbanking are processed through our payment gateways
The new replacement product will be shipped only once the original product has been picked up and received in our office
What is the pick-up process under this policy?
Our customer support team will arrange for a reverse pick-up through our logistics partner. Typically the first attempt to pick-up the product will be done in 1-3 business days depending on your location. You will be provided a tracking number by our logistics partner when the product is picked up
However if our logistics partner does not service your location then the customer will have to ship the product back to us and we will refund the shipping charges back to the customer (only surface shipping charges for items higher than 3 kg in weight)
Please pack the product properly and safely for the return journey
The product should be in unused and new condition. We reserve the right to cancel the replacement/refund if the product is found to be in a used condition or damaged through misuse
Please include original packaging, accessories(including their packaging), bills, process manuals, freebies and any other parts that were sent along with the shipment. We reserve the right to cancel the replacement/refund if these are found missing from the returned product
Once the product is picked up, please inform our support team by emailing firstname.lastname@example.org or calling our support number at 011 28032434
Customers can track the status of their returns by emailing us at email@example.com or calling our support number at 011 28032434.
MINDWARE will adhere to price at which order was booked for items during shipment, during refund and during returns. Therefore, in case price of a product falls during that period, we still consider the sale price for calculation the amount to be refunded
*subject to stated terms and conditions